# About This App

> Source: https://primemoq.app/help/settings/about-this-app
> Collection: Settings
> Updated: 2026-08-26

Your current plan, the installed app version, and the shortcut into Safe Uninstall that should always come before removing Prime MOQ.

**Short answer.** Settings > About this app shows your current plan name and the installed app version, and gives you a button into Safe Uninstall. Safe Uninstall is the guided flow that summarises what your rules blocked, offers to pause enforcement instead of removing it, and lets you export a backup before you go anywhere near Shopify's uninstall screen.

## Key takeaways

- The plan row is the quickest confirmation of which plan a feature is being gated against.
- The version number is what to quote in a support conversation.
- Opening Safe Uninstall does not uninstall anything.
- The Safe Uninstall button is disabled while the Settings page has unsaved changes.

## What is on the card

| Row | What it tells you |
| --- | --- |
| Plan | The Prime MOQ plan your shop is currently on |
| App version | The version installed on this store |
| Safe uninstall | A button straight into the guided uninstall flow |

The plan row is the fastest way to settle a question about a locked feature.
If a Pro-only control is showing a lock badge, this row tells you which plan the
app thinks you are on, and
[Plans and pricing](https://primemoq.app/help/plans-billing-account/plans-and-pricing) tells you what
that plan includes.

The version row is worth quoting in a support conversation. It removes a whole
round trip of guessing whether a fix has reached your store yet.

## Before you uninstall

The button opens [Safe uninstall](https://primemoq.app/help/plans-billing-account/safe-uninstall).
It does not remove anything. What it does is:

- Summarise what your rules have actually blocked, so the decision is made
against numbers rather than a vague sense that the app is not doing much.

- Offer to pause enforcement rather than remove it, which is usually the right
move when the reason is seasonal.

- Export your rule set to a backup file, so a later reinstall is a restore rather
than a rebuild. See Import and export rules.

Only after that does it hand you off to Shopify's own uninstall screen.

## Common mistakes

- Uninstalling from Shopify's app list directly. It works, but you skip the
export, and rebuilding a rule set by hand afterwards takes far longer than
clicking through this flow would have.

- Reading a disabled button as a broken one. The Safe Uninstall button greys
out while the Settings page has unsaved changes, because both it and plan
management navigate away from the page. Save or discard first.

## FAQ

### Does clicking "Open safe uninstall" actually uninstall the app?

No. It opens the guided Safe Uninstall page, which shows your active rules and offers to pause them or export a backup. Nothing is removed until you take the final step on Shopify's own uninstall screen.

### Why is the Safe Uninstall button greyed out?

Because the Settings page has unsaved changes somewhere on it. Both Safe Uninstall and plan management navigate away from the page, so the button waits until you have saved or discarded those changes.

### Do I need the app version number for anything?

It is the single most useful thing to include when you contact support, since it tells us immediately whether a known fix has already reached your store or is still on its way.

### Does the plan row update straight away after I upgrade?

Yes. The row reads your current subscription, so it reflects an upgrade as soon as Shopify has confirmed the charge rather than on a delay.

**Best for:** A quick check of your plan and version, and the right place to start if you are considering removing the app.

**Applies to:** All plans