The Reset Repurchase Counter Action

Clear one customer's tracked purchase count for one repurchase-limited rule, without editing the rule or making them wait out the window.

Prime MOQ Team

Updated August 26, 2026 · 2 min read

Short answer

Reset repurchase counter" clears a specific customer's cumulative purchase count for a specific repurchase-limited rule, giving them a fresh allowance immediately rather than waiting for the rule's rolling window to pass. It needs both a customer and a Rule ID, and it changes nothing about the rule's own cap or window.

Scoped to one customer and one rule at a time.
The rule's cap and window are untouched. Only that customer's usage returns to zero.
It is silent. The customer is not notified unless your workflow tells them.
A customer tracked by two repurchase rules needs two resets.

Before you start

A rule with a repurchase limit set.
The Rule ID of that rule, copied from its edit page.

What you configure

Field	What it is
Customer	The customer whose count to clear
Rule ID	The exact ID of the repurchase-limited rule, from its edit page rather than its name

See Finding a rule's ID for Shopify Flow.

Why it exists

A repurchase limit is a blunt instrument on purpose. Two units per customer per 30 days does not know that this particular customer is replacing a damaged unit, or that this account is a reseller you actually want buying more.

Until this action, the only ways to make an exception were to widen the rule for everybody or to tell the customer to wait. Both are worse than clearing one counter.

Four workflows worth building

Support resolves a legitimate dispute. A customer was stopped by a repurchase limit and has a good reason for the extra order. Trigger this action from whatever your support team already uses, a helpdesk macro, a form, a chat command, so the reset happens the moment support approves it, without needing someone with app access.

Approve a one-time wholesale exception. A wholesale account occasionally needs more than their limit allows. Reset their counter after a manual approval step rather than removing the rule for them, so the limit is back in force for their next order.

Close the loop on a flag. Pair it with the Repurchase limit reached trigger. Once your team reviews a flagged customer and decides the pattern is legitimate, resetting their counter resolves it.

Bulk-clear a reviewed segment. If flagged customers are collected into a segment for periodic review, run this action inside a step that iterates the segment, clearing everyone your team has already approved in one pass.

Common mistakes

Using the rule's name. The field takes an ID.
Expecting it to change the rule. It clears one customer's usage. The cap and the window are exactly as they were, and that customer starts accumulating again from zero.
Forgetting it is per rule. A customer tracked under two repurchase rules keeps their usage on the one you did not target.
Assuming the customer knows. Nothing is sent. If they should hear that the block is lifted, add that step to the workflow.

Frequently asked questions

Does this notify the customer that their limit was reset?

No. It is a silent change. Add your own email or message as a separate step in the workflow if the customer should know they can order again.

Can I reset a counter for a customer who was never flagged?

Yes. The action works on any customer and rule pair, whether or not the Repurchase limit reached trigger has ever fired for them.

Can I see a customer's current usage before deciding to reset it?

Not from this action. Check the rule's own reporting, or the quantity used figure carried by the Repurchase limit reached trigger event, before deciding.

Does the reset apply retroactively to past orders?

It clears the tracked count, so past orders stop counting against that customer's allowance under this rule. The orders themselves are untouched.

What happens if I reset the same customer twice?

Nothing harmful. The second reset finds a count already at zero and leaves it there, so a workflow that runs twice does not compound.

Best for: Support teams and account managers who need to clear a repurchase limit for one customer without editing the rule everyone else is on.

Applies to: Pro plan

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